Answer:
Be that face-to-face in the hotel reception, an email to a guest or a telephone conversation with a prospective guest. Excellent communication skills can enhance a guests experience as it shows that you are listening to them, valuing their feedback and conveying clear messages
Explanation:
Examples of Effective Communication Skills
Nonverbal Communication. Nonverbal communication is also known as body language. ...
Be Open-minded. ...
Active Listening. ...
Reflection. ...
"I" Statements. ...
Compromise.
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