Sagot :
Answer:
process of building customer loyalty is explained in Lovelock and Wirtz's book, which comprises of a wheel of three sequential stages-1. Build a Foundation for Loyalty, 2. Create Loyalty Bonds, 3. Reduce Churn Drivers.
Explanation:
Answer:
process of building customer loyalty is explained in Lovelock and Wirtz's book, which comprises of a wheel of three sequential stages-1. Build a Foundation for Loyalty, 2. Create Loyalty Bonds, 3. Reduce Churn Drivers.
Explanation: