Answer:
The general principles of service design are: ... Services should be designed on the understanding that special events (those that cause variation in general processes) will be treated as common events (and processes designed to accommodate them) Services should always be designed with input from the users of the service
Service setting refers to the entire ambience and physical environment in which the service is offered and fulfilled. ... For example, in situations that require waiting for service, effective use of music may shorten perceived waiting time and improve customer satisfaction
Explanation:
Correct me if my answer was wrong tsym
