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Technology and Home Economics

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costumer service spends most of their work hour engage with costumer who may be frustated scenario

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Answer:

Empathize with their situation, keep your voice level and calm, and wait until they begin to respond to your emotional cues. Apologizing is key, even if it isn't your fault. Sympathize with the customer and offer your help. Once the customer has settled, you can move on to solving their issue.25 Feb 202

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