Make a short script of a telephone conversation between the front desk officer and a client requesting for hotel reservation. Be able to supply the necessary questions to be asked by a reservation agent to the guest.​

Sagot :

Answer:

Cherry: Thank you for calling the Hotel Anson. This is Cherry speaking,

how may I help you today?

Miss Walker: Hi Cherry, this is Ricca Walker of Sakura Financial Life.

I would like to make reservations, please.

Cherry: Hello, Miss Walker. It's nice to hear from you again. How

many rooms shall I book for you?

Miss Walker: I need 1 executive suite and 3 standard rooms for next

week.

Cherry: May I know the exact dates so I can check if we still have

available rooms?

Miss Walker: Sure, that's for September 9 to12, Thursday morning

until Sunday morning next week.

Cherry: Okay, Miss Walker. I have already booked 1 executive suite

and 3 standard rooms for September 9-12 under Sakura Financial Life.

Miss Walker: Oh, by the way, are these reservations inclusive of

breakfast, lunch and dinner?

Cherry: Yes, Miss Walker. All your guests will have free breakfast and

lunch, and buffet for dinner.

Miss Walker: That sounds lovely! We chose your hotel because we'll

be hosting our key clients. I'm sure they'll enjoy their stay at the Hotel

Anson.

Cherry: We'll do our best. As always Miss Walker, thank you for

trusting Hotel Anson. Is there anything else I can assist you with?

Miss Walker: As a matter of fact, yes. I'd like to make a reservation for

uhmm 25 guests on September 10, Friday at 7 PM at Chef Gusto's

restaurant.

Cherry: Alright, Miss Walker...September 10 at 7 PM for 25 guests at

Chef Gusto's restaurant. Would it be alright if I send you the menu at

[email protected]?

Miss Walker: That's a great idea. So I can just coordinate with you on

the food and drinks?

Cherry: Yes, Miss Walker. I will also send you the booking

confirmation for the hotel rooms. You can expect an invoice on

September 13, Monday. We'll be sending you soft and hard copies as

usual.

Miss Walker: I hope you don't mind if I call again if there will be any

sudden changes.

Cherry: You're most welcome Miss Walker and thank you. Is there

anything else you might want to add?

Miss Walker: No thanks, you've been helpful. Have a good one.

Cherry: Thank you for calling Hotel Anson, have a great day.

Explanation:

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