FOOD AND BEVERAGE SERVICES PRETEST FOR FOURTH QUARTER 1. Front desk: Good morning room service, (name) speaking, ____________ ma'am? Customer: Good morning, I would like to have my breakfast delivered in my room please? a. How are you? b. How may I help you?
2. Attendant: May I know _________ and name ma'am? Customer: Yes, this is Ms. Vargas of room 2315. a. Your floor and room b. Room number
3. Attendant: ____________ We have Continental, American and Filipino breakfast Customer :What about your Continental breakfast ? May know it please? a. What would you like to eat? b. What would you like for breakfast Ma’am?
4. Attendant: Wait for a minute ma'am, for our Continental breakfast, we have toasted bread, fresh fruits, and your choice brewed or dark coffee and glass of mango-pineapple or orange. Customer: Yeah, I'1l take it and with a brewed coffee and a glass of orange juice. Attendant: Noted ma'am. ___________________ Customer: guess that's all a. Is there anything else matam wauld you like to add? b. You chose your food well
5. Attendant: __________, you have Continental breaktast, with 2 slices of toasted bread, slice of fresh fruits, brewed coffee and a glass of orange julce good for 1-person. Customer: Sounds great a. May I beg your pardon b. May I repeat your order ma'am
6. Attendant: For your _________ ma'am would you llke to be charged or thru cash? Customer: Okay wait, I'll pay it with cash, by the way how much Is my bill? a. Payment b. Setting of bill
7. Altendant: Please let me ________ your room number which Is 2315 under the reservation name of Ms. Vargas. Customer: That’s correct a. double check b. say it out loud
8. Attendant: ______________ room service Ms. Vangasl Your breakfast will be delivered as soon as possible. a. Happy you called b. Thank you for calling
9. Knock the door 3 times and say : ,”Room Service!” ”Good morning Madam/Sir, this is your order. May I _________? A. Leave it here? B. Go now? C. Come in? D. None of the above 10. “Where should I _______ the tray Mr./Mrs./Miss. XXX” or “Sir/Madam?” A. Leave B. Place C. Store D. Any of the above 11. Do you want me to set up the table Sir, or ___________________? A. Leave it as it is B. Decorate the table C. Eat with you D. None of the above 12. “This is your American breakfast, a glass of orange juice, and this is your bill.” Why do we have to say this? A. To show off to the guest B. To present the food to the guest C. To check is something is missing D. All of the above 13. “What time do you want me to come back to pick up the __________?” A. Plates and tray B. Leftover food C. Soiled dishes D. Any of the above 14. Which is the appropriate manner in which to move a room service cart over obstacles such as elevator tracks and vacuum cords? E. The faster the table is going, the better. F. Pull, lifting the leading pair of wheels over the problem area. G. Tables are not used for room service. H. Push gently from a low angle. 15. Serving a room service meal, a waiter should A. Knock on the door loudly and announce his presence B. Look through the keyhole and if he sees the guest is up, go straight insid C. Carry the tray at waist level and enter the room D. Carry the tray shoulder-high in his left hand, knock and wait until told to enter 16. _______ is one of the highst concerns of guests who visit hospitality establishments E. Comfort F. Security G. Location H. Food and beverage 17. Which item would NOT be found in a room service waiter's pocket? E. Wine key F. De-crumber G. Room key H. Door stop 18. Which of the following is the biggest challenge of room service? E. Delivery on time F. Avoidingn complaints G. Profitability H. All of the above 19. Which of these jobs is done by a room service waiter? A. Tray pick-up B. Baggage claim C. Evening turndown D. Pedicure 20. The addition of which condiments or seasoning is required to bring in the room service? A. Salt and pepper B. Butter C. Ketchup D. Cutlery.
