Answer:
1.) Learn how to pronounce their name,address them correctly.
2.) Be mindful of pronouns
3.) Break the ice by introducing yourself
4.) Be emphatetic to the problem/problems they are facing
5.) Actively listen and respond off-script
6.) Allow angry costumers to vent freely
7.) Restate their problem in yor own
8.) Mirror the costumer
9.) Be genuine
10.) Engage in personal conversation to an extent
11.) Word phrases in a positive light
12.) Ask for help if you're unsure of how to respond
Explanation:
Sana makatulong.God Bless
