Answer:
1. Process of New-product development
-Idea generation
-Idea screening
-Marketing strategy development
-Concept development & testing
-Product development
-Test marketing
2. Product pricing can make or break your small business. If you set prices higher than what customers are willing to spend, you lose sales. But if you set prices too low, you don’t earn at your highest potential. Price points need to meet somewhere in the middle to generate the most revenue
3. 9 Tips for Providing Excellent Customer Service. Know Your Product or Service. To provide good customer service, you need to know what you're selling, inside and out. Be Friendly. Customer service starts with a smile. Say Thank You. Train Your Staff. Show Respect. Listen. Be Responsive. Ask for Feedback.
4. Product differentiation is probably the most visible. Service Differentiation. Distribution Differentiation. Relationship Differentiation. Image/Reputation Differentiation. Price Differentiation. Factors to Consider for Differentiation. Get More Strategic Insights.
5. 5 key elements of excellent customer service
-Patience. Whether you are dealing with distressed customers or perhaps customers who are letting out their anger, it is important not to fold under the pressure. ...
-Engage. Show an interest in your customers by engaging with them.
-Knowledge.
-Honesty.
-Respect.
6. Any individual or any company that manages business information in a business for a business they do not own is considered an authorized representative. Examples: a third-party SEO / SEM company; a friend of the business owner; an online ordering, scheduling or booking provider; and an affiliate network provider.
What authorized representatives should do is:
-Never assume a business listing without the direct permission of the business owner.
-Never make false, misleading, or untrue allegations.
-Never use harassing, abusive, or unreliable methods to potential or former customers.
Always work directly with the business owner to complete verification.
7. As a component of the marketing mix, physical evidence is the location and environment where the customer purchases and/or consumes the product. It is the environment where the company and customer interact in the exchange of the product.
Originally, this was most pertinent to service products, but the lines have become blurred between service products and physical products. Companies of both service products and physical products want to control the physical evidence of the product, as it contributes to the overall customer experience.
It is a way to control and add value through the presentation of intangible elements of a product
Explanation:
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